Shipping policy

* All other States outside of the lower 48 states and other countries please contact us for shipping rates.

For most gift item, non-customize, non-personalize items are mostly process and ship the next following day, Weekend orders will be process on the following Monday., Customize and Personalize items will be process accordingly, depending on the Product and Quantity which may be between 1-2 business days. If you require a package for an exact date, please contact our customer service team to make sure you can receive your order by your required date.

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping.

Most orders will be shipped UPS or USPS.



Refund, Returns and Cancellation Policies:
No restocking fees. No cancellations fees.

Our return policies are very liberal and we do not charge restocking fees although we loose 4% credit card fees with every return. We are confident that you will love our products!

Customize and Personalize item are NOT REFUNDABLE due to mistakes and guidance of the customers.

Frequently Asked Questions:

How do I order a customize product?

First, go through our customize product selection, such as Crystal Laser Engraving Product, Color Crystal Products, Trophies or 3D Crystal products, than select your customize product choice and place order.

How do I send you a customize image for my order?

Upon checkout of the customize product, you will receive a receipt with a order number. Write that order number down somewhere on paper. Than, email us your image in JPG, GIF, or BMP format to sales@crystalhobbies.com. On the subject line, please include the order number you just wrote down upon purchase.

What if I have multiple customize product with multiple images?

The email process will the same as above, but on the email box, please indicate the image file name to the item number. Example. Image001.JPG to Item # HL001, Image002 to HL011, image003 to HL049, etc.